At Wearency, customer satisfaction is our top priority. We want you to love every pair of shoes you purchase from us. If for any reason you are not fully satisfied, our Refund & Returns Policy is designed to make the process simple and transparent.
1. Eligibility for Returns
You may request a return or exchange if:
- The product is unused, unworn, and in its original packaging.
- The return request is made within 7–14 days (as per store policy) of receiving the order.
- Proof of purchase (such as invoice or order number) is provided.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Products purchased during clearance or final sale.
- Items damaged due to misuse, negligence, or normal wear and tear.
- Customized or special-order products.
3. Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection of your refund.
- If approved, refunds will be processed to your original method of payment within 7–10 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective product).
4. Exchanges
- We allow exchanges for size, color, or product variation (subject to availability).
- If the requested item is out of stock, you may opt for a refund or store credit.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product delivered was defective or incorrect.
- We recommend using a trackable courier service, as we cannot guarantee receipt of returned items without tracking.
6. Damaged or Defective Items
If you receive a product that is defective, damaged, or incorrect:
- Contact us immediately within 48 hours of receiving the order.
- Provide order details and photos of the issue for quick resolution.
- We will arrange a replacement, exchange, or full refund at no additional cost.
7. How to Request a Return
To initiate a return or exchange, please contact our customer support team:
📧 Email: info@Wearency.com
Our team will guide you through the process and provide the return address details.
8. Policy Updates
Wearencyreserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with the updated date.
Company
Otanga Corp Limited
FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET,
MONG KOK HONG KONG